Deliveries in the UK:
Orders are sent within the UK for FREE. All orders within the UK are sent via Royal Mail. If you have ordered an item containing a DVD, please allow up to 1 – 5 Working Days for your order to arrive.
Download & Digital Delivery:
Downloads/licenses will be available for download on the same day of successful payment - typically within the same hour. Product keys will be emailed & added to your account.
Products must be returned in the same condition as they are sold. It must not be used nor altered and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, we will inspect the item and communicate a revised valuation if different from the original selling price. Original shipping charges are not refundable (except in certain situations). Please note the following requirements:
- The returned goods must be without any signs of wear, with all accessories and in their original packaging.
- Any returns must be made within 14 days of delivery.
- Refunds will be issued within 5 days of receipt and inspection of the items.
Any software downloads or keycodes are non-refundable. Defective keycodes will be replaced, unless they have been ordered in error.
Please see http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations for the laws and regulations on distance selling and software.